The client support that you can get from your shared hosting supplier is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with a current account. Timely and clear info about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine hosting supplier and not from some reseller. If you get a hosting account via a company that doesn't own its servers and it cannot access them directly, it is almost certain that you'll wait for a couple of days to have an answer to any kind of question, thus your websites may stay offline for quite a while. However, a provider that provides various options for communication and has a support team available at any time will assist you to right away and help you reduce or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance promptly, that's why our shared hosting services include 24/7 tech support along with various ways of contact. In case you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up obtaining a service that you can't use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. Unlike the vast majority of providers that you can find today, we answer to all tickets within 1 hour, so you will not need to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get timely assistance, especially if your website is not working properly for whatever reason. All of our Linux semi-dedicated hosting feature 24/7 customer and tech support, which means that if something comes up, you are able to use several ways to get in touch with us - phone line with a few local numbers around the world, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and basic matters, so in case you don't have an account yet, for instance, you're able to find more information for our solutions, or we can assist you with less demanding technical problems. The other two options are for solely technical troubles or anything that is more time-consuming as it's quicker to follow the dialogue between you and our support crew. The guaranteed maximum answer time for them is only an hour, the actual one - 15-20 min, therefore you won't have to wait for a whole day to get support like you may need to do when using the services of other providers.
24/7 Customer Support in VPS
If you acquire a virtual private server from our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local telephone numbers in the USA, the UK and Australia along with a live chat service. If you are an active customer and you require help with a technical issue that requires longer time to analyze or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an email and we'll handle the problem and send you a response within one hour. The response time is warranted 24/7, including weekends and holidays, but for many problems it takes no more than 30 minutes to get support. Our support service covers your VPS as well as all pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get well-timed support in general, let alone when you manage a whole server, so each and every dedicated server that we offer comes with 24/7 support with one-hour response time guarantee whatever the matter. The service is 100 % free for any kind of difficulties with your server or the software that was installed by our admins during the setup, which means that you can get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you can send an email, and the actual reply time for either of these rarely exceeds 30 mins since we have admins available 24-7-365. If you require general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you may use our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you can add to your server package from the billing Control Panel.