In case you’ve ordered a hosting package and you have some enquiries related to a particular feature/function, or if you have come across a certain complication and you require assistance, you should be able to get in touch with the respective help desk staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because of the fact that the fastest way to resolve an issue most often is to use a ticket. This method of communication renders the replies exchanged by both parties simple to track and enables the customer care staff members to escalate the problem in case, for instance, an administrator should intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have at least 2 separate accounts to get in touch with the client care team and to actually administer the hosting space. Constantly switching from one account to another might often be a headache, not to mention the fact that it takes quite a long period of time for the majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting
isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to visit it whenever you like with just a few clicks of the mouse, without the need to leave your account. The ticketing system offers a quick-search box, so you can track down the status of de facto any trouble ticket that you have posted in the past, if you need it. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to handle a given problem before you actually send a ticket. The ticket response time is no more than 1 hour, which suggests that you can obtain quick assistance at any moment and in case our customer care team suggests that you do something inside your account, you can do it straight away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything from a single place, which is the reason why we have implemented a support ticket system into the in-house developed Hepsia Control Panel, which is offered with every semi-dedicated server
plan. This will permit you to handle the correspondence with our client service team together with your hard disk space, which suggests that you will not have to memorize an additional username for another system. You will be able to open a new ticket or to track down the status of an old one with no more than a few clicks while you are browsing the content hosted in your semi-dedicated account. On top of that, you can go through older tickets using a smart search function or read applicable knowledgebase articles, which offer solutions to commonly experienced problems. The built-in ticketing system is monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.