A live chat is among the many channels of communication supplied by some web hosting suppliers as a part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster in comparison to a support ticket and it will make it much less likely to misunderstand or misspell something as compared to a call with a representative. In addition, when the issue that you have requires some time to be investigated and dealt with, you can do something different in the meantime instead of just waiting, as you would have to do when you call. You can also employ a live chat assistance service for free provided that you have web access even if your hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
As we consider the fact that a lot of problems are easily resolved when you talk with a live person, we provide a live chat service for all our potential and active clients. The chat is accessible every single day and our customer support agents will help you with a wide range of questions and situations. In case you aren't our client yet, you're able to learn more about our shared hosting
plans and the website hosting environment in general in order to be certain that your web sites will work properly on our servers. If you already have an account and you've got some questions or you have any troubles with any of our services, you will be able to get in touch with us through our live chat and we can supply you with the needed info or assist you to troubleshoot the issue. You will need to open a trouble ticket for some troubles which require more time or the expertise of a sysadmin, still for a lot of standard problems you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we provide with our Linux semi-dedicated hosting
, you're able to get the answers for any questions you may have or have various problems resolved quickly. Our service is available each and every day, thus you can speak to an agent even on holidays and weekends. If you are not sure which package is better for your websites or if our advanced cloud hosting platform matches some system requirements, you may join our live chat before buying anything. If you are an existing customer, you're able to find more details about billing issues, account settings as well as a number of common tech troubles you may have, for instance in case you cannot set up an e-mail account in a client on your personal computer. The live chat can save you considerable time regardless where you are or when you get in touch with us.