One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it enhance user experience?
If you’ve ever got any inquiries about the web hosting service or you encounter a problem with your websites, you’ll need to get in touch with the respective hosting provider’s technical support team. It may not make a difference how promptly they’ll answer when you've got a general query, but an issue such as a thwarted software app update, for instance, may lead to your website becoming damaged or inaccessible on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperative. If you offer goods or services online, any outage will influence your website harmfully and you can lose current or prospective visitors. Lots of hosting providers, primarily resellers, reply to e-mails and support tickets within 24 hours, but in the online epoch that’s far too long, since clients will scarcely ever revisit a website that is not functioning correctly over a lengthy time period.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting
come with a 1-hour response time guarantee, which implies that regardless of what query or obstacle you may have, we’ll always be there to lend you a hand. In fact, it seldom takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support staff reps will be at your disposal 24/7, even on legal holidays and weekends, which means that you’ll receive instant support at any time. We are aware of precisely how costly time can be, so by the time we reply to your ticket or e-mail, we will have probed into the matter and, in case we haven’t discovered a solution, we’ll give you more info on what you need to do on your end – if the situation demands it. With our support service, you can be sure that there will be someone to help you right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server
, you will obtain an answer within no more than 1 hour. You can touch base with us whenever you need in regard to technical, billing or general matters and given the fact that we will be at your service day and night, you’ll invariably obtain assistance right on the spot. Depending on the specific question or issue, we’ll give you more info, solve the complication if it’s been caused by something within our reach or instruct you on what steps to take if you have to change a certain setting for a web application that we don’t have access to. You can forget about waiting for a whole day for each and every answer. Actually, in most cases we answer tickets and emails within no more than twenty-twenty five minutes.