Discover exactly what phone support entails within the web hosting world.
There're plenty of shared hosting companies out there, but many of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The level of support that you'll get through this particular channel of communication varies depending on the supplier - a few of them provide you with experienced telephone support, various others offer common and customer support only because some issues are more time-consuming and it would be quicker to be resolved with a ticket, especially if the situation has to be escalated. Nonetheless, it's good to know that you can reach your web hosting provider since there're tons of small-scale issues which can be taken care of efficiently and timely with a phone call, not mentioning that you'll be able to get more details for the services before you become a customer.
Phone Support in Shared Hosting
Since we have live telephone support 14 hrs a day, you can contact us and speak with our customer support representatives to get more info about any of the Linux shared hosting
that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on 3 different continents so you'll be able to call the one closer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you can call about general and billing matters, and about some tech ones. In case the issue is strictly technical or it needs more time to investigate, you'll have to employ our ticketing system, which will allow both you and our technical support team to monitor the info given by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any questions about the semi-dedicated server
packages that we provide. Whether you need to learn more about our packages, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more technical matters may need a ticket so as to give time to our tech support crew to analyze, we're able to assist you with many tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, Great Britain and Australia, we have local phone lines in these countries as well. In case you are in a different country, we also have a global number where you will be able to contact us.