Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be attended to in no more than 1 hour after the trouble ticket or e–mail has been received. If your issue calls for additional assistance from an admin, we’ll direct the trouble ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be needed for reaching the optimal solution. And if you make use of the Administration Services package, any of the server management tasks included there will be performed whenever you like.
A Topflight Help Desk Service
Should you require any assistance while using our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, do not hesitate to reach the tech support team at any time through the ticketing system. In addition, if you need help managing your server, you can make use of the Administration Services package, that includes OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, backup hard drive storage space, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of help articles have video versions which show all the operations that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.