Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Web Hosting Control Panel you’ll find an in–depth Help section featuring a multitude of educational articles and regularly asked questions. They are compiled by our support team of well–trained technicians. Simply type in your question and our clever platform will offer you the most appropriate answer.

  • Top quality support service

  • How–To Video Clips

  • For those of you who’d like to learn how to sort out a common issue by watching a how–to video, we have added a selection of video tutorials to our Web Hosting Control Panel. All the tutorial videos are very short and simple to grasp. They offer you visual demonstrations of different web site administration tasks.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 customer service with a one–hour support ticket response time guarantee. A group of professional technical support engineers will be available to you to answer all the queries that you may possibly have. During off–peak periods, a response will be given in even less than 20 minutes.