Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing quality support prompt is our high priority, so that we support each Linux shared hosting plan with a 1–hour ticket resolution guarantee. As soon as you submit a ticket or drop an email, our client technical support crew will do all they possible can to generate the most adequate answer to your issue and to provide you with help and advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to write to us 24x7x365 with any concern you might have relevant to Softcare Servers’s products and services. We now have techs available all the time to provide you with assistance whenever needed. You could use the ticket system or post an email whenever you want, alternatively you can pick–up the telephone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated an in depth know–how base into the Control Panel to assist you to obtain practical step–by–step details any time. Each part of the Control Panel features its own contextual support area displaying a group of how–to posts. We have also prepared video lessons to offer you with a far better visual representation of the best way to carry out any given task.